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Shipping policy

This Shipping Policy is issued by ARBM Enterprise LLC, the owner and operator of CasaLuxe Direct.

Effective Date: July 28, 2026

1. Introduction

At CasaLuxe Direct, we are committed to providing a clear and consistent shipping experience. This policy explains how we ship orders placed on casaluxedirect.com.

  • Service Name: Standard Shipping
  • Price: Free shipping on most orders within the continental United States, excluding Alaska and Hawaii
  • Order Handling Time: 1 to 3 business days
  • Shipping Time: 5 to 8 business days
  • Total Delivery Time: 6 to 11 business days
  • Order Cut-Off Time: Orders placed before 5:00 PM EST will be processed the same business day. Orders placed after 5:00 PM EST will be processed the next business day.
  • Destination: United States
  • Coverage: All products unless otherwise stated on the individual product page

2. Shipping Destinations

United States

  • We currently ship within the continental United States, including the 48 contiguous states and Washington, D.C.
  • We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future Expansion

We plan to add additional regions in the future. This page will be updated when new shipping destinations become available.

3. Shipping Costs

  • Standard Shipping: Free shipping on most orders within the continental United States, excluding Alaska and Hawaii.

All shipping costs are shown at checkout. We do not charge hidden shipping fees. Sales tax, when applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

The total estimated delivery time is 6 to 11 business days from the date your order is placed. Business days are Monday through Friday, excluding holidays.

If an item requires additional processing or delivery time, the applicable product page will include a notice. The delivery information shown on the product page will override the general timeframe stated above.

5. Shipping Methods and Carriers

Orders are shipped through trusted national carriers. Depending on the destination and package size, we may use USPS, UPS, FedEx, or a similar delivery service.

Shipment Tracking

Every shipment includes tracking. You will receive an email containing your tracking number and a link to follow your delivery once your order ships.

Insurance

Shipments are insured against loss or damage. Please contact us if you experience an issue with your shipment.

6. Order Tracking

After your order ships, you will receive an email containing the tracking number and a link to monitor the delivery.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the estimated 6-to-11-business-day delivery window, please email us at info@casaluxedirect.com or call (832) 489-7030.

Packages Marked Delivered but Not Received

If your package is marked as delivered but has not been received:

  • Confirm that the shipping address provided with your order is correct.
  • Check with neighbors or building management.
  • Contact us so we can assist with a carrier trace.

Damaged Packages

If your package arrives damaged:

We will arrange a replacement or refund when appropriate.

8. Missing Items

If an item is missing from your package, contact us within seven days of delivery. Please include your order number and details about the missing item. We will send the missing item or issue a refund when appropriate.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in their original packaging. Certain items may not be eligible for return. Please review our complete Return and Refund Policy for additional information.

  • Return Shipping: Customers are responsible for return shipping costs for change-of-mind returns. We cover return shipping costs for items that arrive defective, damaged, or incorrect.
  • Refund Timing: Refunds are processed to the original payment method within 14 days after we receive and inspect the returned item.

10. Address Accuracy

Please enter your shipping address carefully during checkout. We are not responsible for deliveries made to addresses entered incorrectly by the customer.

If a package is returned to us because of an address issue, we will contact you to arrange reshipment. Additional reshipping fees may apply.

11. Contact Information

  • Business Name: CasaLuxe Direct
  • Owner and Operator: ARBM Enterprise LLC
  • Email: info@casaluxedirect.com
  • Phone: (832) 489-7030
  • Address: CasaLuxe Direct, 4641 Montrose Blvd, Unit 444, Houston, TX 77006, United States
  • Service Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

12. Changes to This Policy

We may update this Shipping Policy periodically. Any changes will take effect when the updated policy is posted on this page.

Thank you for shopping with CasaLuxe Direct.

CasaLuxe Direct is owned and operated by ARBM Enterprise LLC.